Hospitality and tourism consulting

Your business has
more ahead.

Consulting for hotels, restaurants and travel agencies. We connect strategy, customer experience and operations to put your plans into practice.

What we do

Where shall we start?

Explore the area you want to develop.

Still figuring it out? Let’s talk

What would you like
to work on?

Start with a specific project or connect several areas. We agree on the scope together.

Three people develop ideas together at a board

Strategy & concept

Define what’s next
for your business.

We work with you on your business direction: what to offer, whom to reach and which initiatives to prioritise. We start with what you have already built.

What you can receiveAn agreed direction and a plan of priorities.

Explore the service
A group reviews a proposal and documents at a work table

Commercial development

Connect your offer
with new opportunities.

Together, we develop your commercial strategy: markets, channels, sales and relationships that make sense for your business.

What you can receiveA commercial plan with actions, responsibilities and progress reviews.

Explore the service
Cooks coordinate preparation in a restaurant kitchen

Experience & processes

Every contact counts.
So does every step.

We explore how customers experience each part of your service and how your team delivers it, from the first inquiry to after their visit or trip.

What you can receiveA defined customer journey and processes ready to put into practice.

Explore the service
A group learns and shares information around a laptop

Teams & performance

Clear agreements.
Shared work.

We support leaders and colleagues as they put plans into everyday practice, with agreed responsibilities, training and progress reviews.

What you can receiveAgreed team responsibilities and a way to review progress.

Explore the service

Your business.
Your way of doing things.

The work fits your offer, your customers and the stage your business is at.

A hotel reception filled with natural light

Hotels

From the idea to the guest experience.

Connect concept, commercial strategy, services, operations and people. For a new opening or an established hotel.

For example, we can work on

  • Prepare for an opening
  • Develop markets and partnerships
  • Coordinate the guest’s arrival
Let’s talk about your business

Possible areas of work. Your project is defined with you.

Hospitality, made simple.

From plan to service.
With your team.

We support implementation: clear responsibilities, useful tools and follow-up on what we agree.

How we work
A server helps a customer as they review the menu

Business and service.
In the same conversation.

What you promise your customers is connected to what your team does every day. We explore commercial decisions alongside the experience and processes that make them possible.

  • Start with your identity and what you have already built.
  • Listen to the people who know the business.
  • Agree on changes that can be put into practice.

Clear steps.
Shared work.

From the first conversation, you know what we will work on, what it includes and how we will review progress.

01

We get to know your business

Listen to your vision, your team’s experience and what you want to achieve.

02

We agree on the work

Define scope, deliverables, timing, fees and responsibilities before starting.

03

We put it into practice

Support the agreed actions, review results and adjust together.

A starting point.
Yours.

Scope, deliverables, timing and fees are agreed before the work begins.

A business review

Understand your starting point and agree on priorities.

Recommendations and an action plan.

Let’s talk

A focused project

Develop a strategy, an experience, a process or a training programme.

Specific scope and deliverables.

Let’s talk

Ongoing support

Put plans into everyday practice with your team.

Actions, responsibilities and progress reviews.

Let’s talk
Hospitality, made simple.

Jojoba

Relationships start
with a conversation.

Sebastian Vallejo

Founder of Jojoba

I’m Sebastian Vallejo, founder of Jojoba. I support hospitality and tourism owners, managers and teams in connecting business decisions with service and operations.

Your experience and your team’s are part of every decision.

Explore my background on LinkedIn

Before we begin,
a few answers.

Do you only work with hotels?

We also support restaurants and travel agencies. The work fits each business’s offer, customers, processes and team.

Can we start with a specific project?

Yes. It might be a commercial strategy, customer journey, service process, automation or team training. We agree on the scope before starting.

Do you also support implementation?

Yes. We can work with you and the people responsible to put the agreed plan into practice and review progress. That support is defined in the proposal.

What does automation include?

We review which tasks are worth automating and which tools could help. The proposal specifies any configuration or integration included and whether a specialist provider is needed.

How are fees determined?

After learning about the project, we present the scope, deliverables, timing and fees for you to review before deciding.

Let’s talk about
your business.

Tell me what you have built, what you would like to develop and where you would like support. We start with a conversation.

Message Sebastian on LinkedIn

You do not need to have everything figured out to start talking.

Photography & video
Hospitality, made simple.

Stock photographs and videos illustrate working situations. The people and properties shown are not presented as Jojoba clients or staff.

Pexels License

Privacy

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Message Sebastian on LinkedIn